Privacy Policy

1. Introduction

ThriftExpert Cooperative Platform ("ThriftExpert", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our web or mobile platform to manage savings, contributions, loans, and other cooperative activities.

By accessing or using ThriftExpert, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process any of the following categories of information:

a. Personal Information

• Full name
• Phone number
• Email address
• Gender
• Date of birth
• Residential address
• Next of kin details

b. Financial & Transactional Data

• Bank account details
• Contribution history
• Loan applications and repayment records
• Transfers and withdrawals
• KYC details of Cooperative Admins

c. Technical & Usage Data

• Device information (browser, operating system, IP address)
• Login timestamps
• App or web activity logs

3. How We Use Your Information

We use your data for the following purposes:

• To create and manage user accounts
• To process contributions, withdrawals, and loans
• To maintain cooperative records
• To send notifications and updates
• To verify identity and prevent fraud
• To comply with legal and regulatory obligations
• To improve the platform's functionality and user experience

4. Legal Basis for Processing

We process your data based on:

• Your consent
• The necessity of fulfilling a cooperative or contractual obligation
• Compliance with applicable laws and regulations (including NDPR)
• Our legitimate interests in improving service delivery

5. Data Sharing and Disclosure

We do not sell your information. However, we may share data with:

• Cooperative executives or administrators (for record purposes)
• Licensed payment or financial service providers (for transactions)
• Regulatory bodies where required by law
• Technical service providers supporting our operations

All third parties are bound by confidentiality and data protection agreements.

6. Data Storage and Security

Your data is stored on secure, encrypted servers. We employ:

• SSL encryption for all communications
• Role-based access control
• Regular security audits and backups

Only authorised personnel can access member data.

7. Data Retention

We retain your information as long as your cooperative membership remains active, or as required by law. When no longer needed, your data will be securely deleted or anonymised.

8. Your Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

• Access your personal data
• Request corrections or updates
• Withdraw consent at any time
• Request deletion of your data
• Lodge a complaint with the NITDA Data Protection Bureau

To exercise these rights, contact: support@thriftexpert.org

9. Cookies & Tracking

Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings.

10. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website. Material changes will be communicated before they take effect.

11. Contact Us

For privacy-related questions or requests, contact: